State Farm® Insurance Agent Brian Poston
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Michelle Fontanez
June 19, 2025
5
out of
5
rating by Michelle Fontanez
"Great insurance agent! Always willing to help!"
We responded:
"Thank you for reviewing our performance! Your satisfaction is our top priority.. We look forward to continuing to support your insurance needs."
Cynthia Price
June 13, 2025
5
out of
5
rating by Cynthia Price
"We love this office. Brian and his staff are wonderful. They go out of their way to exceed expectations. They are always kind and helpful. Highly recommend"
We responded:
"Thank you for the 5-star review! We are thrilled to know you had a positive experience with our office; your satisfaction is our top priority. We look forward to continuing to support your insurance needs. "
Christopher Lowe
May 31, 2025
5
out of
5
rating by Christopher Lowe
"I’ve been a State Farm customer for many years but find my experience at Brian’s office to be even above the State Farm great experience I’ve always enjoyed He’s prompt with call backs and quotes and recently help us with an umbrella policy recommendation we had received First class in every way Couldn’t be happier"
We responded:
"It is a privilege working with you and your family! We look forward to many more years serving your financial service and insurance needs. Thank you for the kind words and glowing 5-star review. We appreciate it so much."
Angela Fletcher
March 13, 2025
5
out of
5
rating by Angela Fletcher
"The best car insurance company I ever had, if I could give above 5 stars I would!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need assistance in the future, please don’t hesitate to reach out. We are here to help."
Steve Cook
February 26, 2025
5
out of
5
rating by Steve Cook
"Personalized service. Claim resolved with satisfaction."
We responded:
"It is great to hear that this unfortunate situation was resolved to your satisfaction. We appreciate you taking the time to call us as well as giving your feedback about your experience with our team. If we can be of assistance in the future, please do not hesitate to reach out to us!"
Kelly Valdes Garcia
February 6, 2025
5
out of
5
rating by Kelly Valdes Garcia
"Very helpful agency & staff! Answers all questions & explains well. Available each time we've contacted them. Thankful to have recently switched insurance provider to them, as this agency has helped us save a significant amount of money for same policies at a different company."
We responded:
"We are so excited to be working with you and your family! Please call us if we can ever be of further assistance. "
Nancy Watson
January 20, 2025
5
out of
5
rating by Nancy Watson
"I called Brian asking about delay in processing of flood insurance claim by the adjuster. It had been over 3 months since the flood and the claim has not been submitted by adjuster. Brian contacted a regional office and in less than a week the adjuster had filed the claim. Thank you Brian for taking the time to help me. I hear the NFIP may still take 30 to 45 days to pay the claim. Hope that is not correct, need the money to repair the house. Thank you again."
We responded:
"Our thoughts and prayers are with you following the loss of your home due to Hurricane Helene. I feel fortunate to be the one helping your family recover from this devastating weather event. Please continue to call me as you need assistance. Hopefully, NFIP and FEMA can expedite your claim payment. We appreciate you taking the time to give my office a positive review of your recent experience!"
Andy slagle
November 15, 2024
5
out of
5
rating by Andy slagle
"Brian has been absolutely phenomenal. He helped me through my claim, it was very speedy and he kept me informed throughout everything. He has been an amazing insurance agent and I couldn't imagine using anyone else. He always answers the phone immediately, always has an answer for you when you have a question, very good at explaining everything and more importantly he treats you like family."
We responded:
"Thank you for the kind words, Andy. None of us could ever have imagined an event like this could happen in the mountains, but we are proud to be the one to help you recover from the unexpected. As always, I am a phone call away if you and your family need me. We appreciate the 5-star review!"
Stephen Brobeck
November 13, 2024
5
out of
5
rating by Stephen Brobeck
"As.always Brian and Britney are top notch. If you're tired of the typical insurance sales tactics and personalities then give Brian Postens office a call and let them show you how a pleasurable experience can be."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with my Insurance Account Representative Brittany (and me 😁). Our team strives to provide a refreshing approach to insurance, and it’s wonderful to know that it made a difference for you. We appreciate your recommendation and look forward to assisting you again in the future!"
Jack Sparrow
August 28, 2024
5
out of
5
rating by Jack Sparrow
"Brittany Brown and Brian Poston have delivered service beyond all my expectations and then some. Their the best, greatest, and most honest insurance company I have ever dealt with. Not to mention great affordable prices and a down home family feeling in the office. I completely recommend getting established with this agency it's beyond well worth it."
We responded:
"Thank you for taking the time to share your positive experience with Brittany Brown at The Brian Poston State Farm Agency. It is great to hear that we have exceeded your expectations and provided exceptional service. We are committed to honesty and providing a welcoming atmosphere at a fair price. Your recommendation means the world to us. If you have any further questions or need assistance, feel free to ask. "
Jenn McIntyre
August 26, 2024
5
out of
5
rating by Jenn McIntyre
"Brian and his office went above and beyond for us! Glad we made the switch from progressive!"
We responded:
"Thank you so much for taking the time to leave us this positive review! We greatly appreciate your kind words and are thrilled to hear that you had a great experience with Brian and our office. We’re delighted that you decided to make the switch from Progressive and that we were able to exceed your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to continuing to serve you in the future."
Shelley Johnson
July 24, 2024
5
out of
5
rating by Shelley Johnson
"Mr. Brian Poston with State Farm, local agent in Johnson City, was a huge help in providing rental insurance for my son in his new townhome while going to school at ETSU. His assistant, Brittany was amazing and took care of us in a timely manner, which is very much appreciated in this fast paced demanding world that we live in!"
We responded:
"I am so happy we were able to help your son with an easy transition at ETSU. We look forward to watching him play this year. Go BUCS! Thank you for the glowing 5-star review. As a business owner, it is refreshing to hear that my team is providing remarkable service. I look forward to seeing you when you come to town this season. "
