State Farm® Insurance Agent Brian Poston

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Doug Thorburn

July 21, 2025

5 out of 5

"Very personable and freely shared lots of information about insurance in the area. We ended up not purchasing in the locale, but would have used Brian's services in a heartbeat if we had."

We responded:

"It was a pleasure meeting you and wish you all the best. We hope you find what you are looking for in eastern Tennessee in the future. We appreciate the kind review and for putting your trust in State Farm!"

Michelle Fontanez

June 19, 2025

5 out of 5

"Great insurance agent! Always willing to help!"

We responded:

"Thank you for reviewing our performance! Your satisfaction is our top priority.. We look forward to continuing to support your insurance needs."

charlotte shores

June 13, 2025

5 out of 5

"The agent was very knowledgeable, answered my questions, very friendly and professional."

We responded:

"We appreciate your review and are delighted to know you had a great experience with our State Farm office. If you ever need assistance in the future, please don’t hesitate to reach out. We are here to help!"

Allen Patterson

June 5, 2025

5 out of 5

"Best service ever. Quick response time. Always there with the right answer. Trustworthy."

We responded:

"We’re thankful for your feedback! It is our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"

Joshua Randolph

May 27, 2025

5 out of 5

"Brian and his staff are always a pleasure to talk to. They communicate well, have competitive and fair pricing, and so far have been there any time I have needed them. Great people and a great business!"

We responded:

"We appreciate the kind words along with the 5-star review! It is great to hear when customers have a great experience in our office. Please call any time we can be of further assistance."

Angela Fletcher

March 13, 2025

5 out of 5

"The best car insurance company I ever had, if I could give above 5 stars I would!"

We responded:

"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need assistance in the future, please don’t hesitate to reach out. We are here to help."

Steve Cook

February 26, 2025

5 out of 5

"Personalized service. Claim resolved with satisfaction."

We responded:

"It is great to hear that this unfortunate situation was resolved to your satisfaction. We appreciate you taking the time to call us as well as giving your feedback about your experience with our team. If we can be of assistance in the future, please do not hesitate to reach out to us!"

Kelly Valdes Garcia

February 6, 2025

5 out of 5

"Very helpful agency & staff! Answers all questions & explains well. Available each time we've contacted them. Thankful to have recently switched insurance provider to them, as this agency has helped us save a significant amount of money for same policies at a different company."

We responded:

"We are so excited to be working with you and your family! Please call us if we can ever be of further assistance. "

Nancy Watson

January 20, 2025

5 out of 5

"I called Brian asking about delay in processing of flood insurance claim by the adjuster. It had been over 3 months since the flood and the claim has not been submitted by adjuster. Brian contacted a regional office and in less than a week the adjuster had filed the claim. Thank you Brian for taking the time to help me. I hear the NFIP may still take 30 to 45 days to pay the claim. Hope that is not correct, need the money to repair the house. Thank you again."

We responded:

"Our thoughts and prayers are with you following the loss of your home due to Hurricane Helene. I feel fortunate to be the one helping your family recover from this devastating weather event. Please continue to call me as you need assistance. Hopefully, NFIP and FEMA can expedite your claim payment. We appreciate you taking the time to give my office a positive review of your recent experience!"

Kris De Bruin

November 13, 2024

5 out of 5

"Friendly and easy to get things done."

We responded:

"We’re honored by your positive feedback. We look forward to continuing to provide you with great service! If there is anything else we can do for you, just let us know. "

Jon Fontanez

November 13, 2024

5 out of 5

"Great agent and very accessible. I appreciate the ease of being able to speak with someone who will help to take care of the insurance needs our family has. When you have multiple cars for kids, home, etc. there are a lot of times we need access to a person to help us make insurance changes and adjustments. Thanks for being so helpful."

We responded:

"Thank you for the wonderful review! We’re glad to hear that you find our service accessible and helpful for your family’s insurance needs. We understand how important it is to have a reliable agent, especially when managing multiple policies. We’re here to assist you anytime you need us, and we appreciate your trust in our team. If you have any more questions or need further assistance, don’t hesitate to reach out."

Donna shelton

September 4, 2024

5 out of 5

"Great insurance people . Like family. Always good to us. Thank yall"

We responded:

"We LOVE working with you and your family, Donna. Thank you for the kind words."

K Michelsen

August 27, 2024

5 out of 5

"Always a fast and friendly response to any issues. We had a new vehicle added to our plan, and it was taken care of in less than five minutes."

We responded:

"It is wonderful to hear that we were able to quickly take care of your family’s insurance needs. We are thankful for the kind words and 5-star review! Thank you for your contribution to our community and all you have done for the youth of Unicoi County and surrounding areas."

Derrick Leonard

July 16, 2025

5 out of 5

"I’ve known Brian for a long time. He is very knowledgeable and does a great job."

We responded:

"It is a pleasure knowing and working with your family for over a decade! We appreciate the 5-star review and will continue to provide you with great service. Call me if I can ever be of service to you or your friends and family. "

courtney mcguire

July 16, 2025

5 out of 5

"Brian was amazing and helped me get a cheaper rate than anywhere else I was quoted in less than 30 minutes I would absolutely recommend him and State Farm"

We responded:

"We are so happy that we were able to find you affordable insurance in a timely manner. Our office strives to provide a remarkable experience for customers, and we appreciate your kind review! Please call me if I can ever help you or your friends and family in the future with your insurance"

Cynthia Price

June 13, 2025

5 out of 5

"We love this office. Brian and his staff are wonderful. They go out of their way to exceed expectations. They are always kind and helpful. Highly recommend"

We responded:

"Thank you for the 5-star review! We are thrilled to know you had a positive experience with our office; your satisfaction is our top priority. We look forward to continuing to support your insurance needs. "

Christopher Lowe

May 31, 2025

5 out of 5

"I’ve been a State Farm customer for many years but find my experience at Brian’s office to be even above the State Farm great experience I’ve always enjoyed He’s prompt with call backs and quotes and recently help us with an umbrella policy recommendation we had received First class in every way Couldn’t be happier"

We responded:

"It is a privilege working with you and your family! We look forward to many more years serving your financial service and insurance needs. Thank you for the kind words and glowing 5-star review. We appreciate it so much."

Dennis Peterson

May 6, 2025

5 out of 5

"We have been with State Farm for eons. Since being acquainted with Brian, Brittany and Rosanna I can honestly say that Brian and Company provides top notch service needs whether it be Car, Home or other financial needs. I think that Srate Farm has by far the best insurance rates around. I heard Brittany comment to a Customer that we are here for you and will take care of you. This is the kind of folks I want to do business with. Positive and friendly attitude and treating you like family is a big PLUS. Thanks for all you."

We responded:

"Thank you so much for your kind words and for taking the time to share your experience with us! We truly appreciate your loyalty to State Farm over the years. It’s wonderful to hear that our staff has made such a positive impact on your experience. Our team strives to provide exceptional service, and we’re glad to know you feel supported and valued."

Mary Moore

February 12, 2025

5 out of 5

"We called Brian Poston's office looking for less expensive home and auto insurance. Brittany, the Insurance Account Representative, was very helpful and patient, answering all our questions with kindness and professionalism. It didn't take us long to decide that we would be much better off with State Farm. We look forward to working with Brian Poston, State Farm Agent. Thanks to Brian and Brittany for the great service!"

We responded:

"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need assistance in the future, please don’t hesitate to reach out. We are here to help!"

Joseph Lamirand

February 1, 2025

5 out of 5

"Brian made it easy for us to get coverage on our new construction in Unicoi County from Indiana. Brian was knowledgeable and efficient...the process was completed in a very short time. Highly recommend!"

We responded:

"Thank you for taking the time to share your thoughts! We’re glad to know you are satisfied with your experience with our State Farm office. If you ever have questions or need assistance , we are here to help!"

peter S

January 18, 2025

5 out of 5

"We look forward to working with this office after receiving great customer service.Would highly recommend them."

We responded:

"We’re thankful for the kind review! It is our pleasure serving your insurance and financial service needs. Please do not hesitate to reach out to our office should you need any further assistance."

Andy slagle

November 15, 2024

5 out of 5

"Brian has been absolutely phenomenal. He helped me through my claim, it was very speedy and he kept me informed throughout everything. He has been an amazing insurance agent and I couldn't imagine using anyone else. He always answers the phone immediately, always has an answer for you when you have a question, very good at explaining everything and more importantly he treats you like family."

We responded:

"Thank you for the kind words, Andy. None of us could ever have imagined an event like this could happen in the mountains, but we are proud to be the one to help you recover from the unexpected. As always, I am a phone call away if you and your family need me. We appreciate the 5-star review!"

Stephen Brobeck

November 13, 2024

5 out of 5

"As.always Brian and Britney are top notch. If you're tired of the typical insurance sales tactics and personalities then give Brian Postens office a call and let them show you how a pleasurable experience can be."

We responded:

"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with my Insurance Account Representative Brittany (and me 😁). Our team strives to provide a refreshing approach to insurance, and it’s wonderful to know that it made a difference for you. We appreciate your recommendation and look forward to assisting you again in the future!"

Jack Sparrow

August 28, 2024

5 out of 5

"Brittany Brown and Brian Poston have delivered service beyond all my expectations and then some. Their the best, greatest, and most honest insurance company I have ever dealt with. Not to mention great affordable prices and a down home family feeling in the office. I completely recommend getting established with this agency it's beyond well worth it."

We responded:

"Thank you for taking the time to share your positive experience with Brittany Brown at The Brian Poston State Farm Agency. It is great to hear that we have exceeded your expectations and provided exceptional service. We are committed to honesty and providing a welcoming atmosphere at a fair price. Your recommendation means the world to us. If you have any further questions or need assistance, feel free to ask. "

Jenn McIntyre

August 26, 2024

5 out of 5

"Brian and his office went above and beyond for us! Glad we made the switch from progressive!"

We responded:

"Thank you so much for taking the time to leave us this positive review! We greatly appreciate your kind words and are thrilled to hear that you had a great experience with Brian and our office. We’re delighted that you decided to make the switch from Progressive and that we were able to exceed your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to continuing to serve you in the future."